It is not a replica
What Neverending Stories keeps is a remembrance: their real voice and their real stories, in a form you can still talk to. It never claims to be the person, never claims to be alive, and never performs an impression of what they “would have said.” The moment a remembrance pretends to be the person, it stops honoring them. We won't cross that line, and we won't let it be crossed quietly in small ways either.
Only what's truly theirs
Every word it speaks is grounded in what they actually said: recordings you made, stories they told, letters they wrote. We don't scrape the internet for them. We don't pad the gaps with plausible fiction. If they never told the story, it doesn't get told.
Always with permission
Someone still living records themselves on purpose, knowing exactly what for. For someone who has passed, we ask the family to attest to their relationship and their authority to act with love on that person's behalf. And we never accept recordings made without a person's knowledge, not as a policy detail, but as a matter of respect.
Yours, always
Your recordings, their stories, the voice itself: all of it belongs to you and your family, not to us. You can export what you gave us. You can delete a person, or everything, whenever you choose, and deleted means deleted: gone from our systems, not archived, not “retained for quality purposes.”
Honest at the gaps
Ask about something they never spoke of, and you'll hear the truth, gently, in their own register: “I don't think I ever told you that. Tell me what you remember.” It can be warm, curious, and full of feeling. It cannot make up a memory. A remembrance you can trust is worth more than an illusion you can't.
What we will never do
- Never pretend. No claim, large or small, that they're still here.
- Never sell or share your family's memories. Not to advertisers, not to data brokers, not to anyone.
- Never use your loved one to build anything else. Their voice and words exist for your family alone. They train no other product, no general model, nothing.
- Never make someone without consent. No public figures, no exes, no surprises. Only your people, with their family's blessing.
- Never press on grief. No countdown timers, no “limited offers” beside a memory, no engagement tricks in tender places.
If something is wrong
If a person has been created in Neverending Stories without the standing to do so (or you're a family member who objects), tell us, and we'll listen. There is a real dispute and takedown path, reviewed by people, resolved with care. Memory belongs to the whole family, and we take that seriously.