These Terms are an agreement between you and Neverending Stories (“Neverending,” “we,” “us”) about how you may use our apps, website, and service. By creating an account or using Neverending, you agree to them. If you don't agree, please don't use the service.
What Neverending Stories is (and isn't)
Neverending lets you keep the voice, stories, and presence of the people you love, and talk with an AI remembrance built from their real words and memories. It is for personal remembrance within your family and the circle you invite.
What you create is a caring AI likeness built from real material. It is not the real person, it is not alive, and it is not a channel to them. It only knows what you give it, and it will say so honestly when it reaches the edge of what it knows. We never present a remembrance as the living or real person, and you agree not to either.
You must be an adult
Neverending is an adults-only service. You must be 18 or older to create an account or use it. We do not knowingly allow accounts for anyone under 18, and there is no path to create a remembrance of a living child.
Consent is the condition, not a checkbox
The whole service rests on one promise: every person you preserve here was meant to be preserved, by someone with the standing to do it, in a spirit of love. When you create a person, you make a real attestation, and we keep a record of exactly what you affirmed.
- Yourself. The cleanest path. You are creating your own voice and stories, to leave with the people you love.
- A living loved one. A living person owns their own voice and likeness, so you may only preserve them with their knowing agreement and participation: they record themselves, or they knowingly greenlight the use of their own footage. Preserving a living person who has not agreed is not permitted, and there is no path in the app to do it from found material.
- Someone who has passed. You attest to two things: your relationship to them, and your authority to do this as a close family member, next of kin, or someone acting with the family's blessing, with no one who holds authority over their estate who would object.
For someone who has passed, the law that protects a person's voice and likeness (state right-of-publicity laws, and the newer AI digital-replica laws like California's AB 1836, Tennessee's ELVIS Act, and New York's Civil Rights Law 50-f) generally puts that right in the hands of the estate or next of kin and targets commercial use. By keeping Neverending personal and non-commercial, and by asking the person with real standing to attest to their authority, we are asking exactly the people those laws empower. When you create a person who has passed, you affirm you have that standing and that this is a personal remembrance, never for commercial use. That affirmation is real, and you are responsible for its truth.
What you upload, and what you promise about it
When you add material, you represent that:
- The recordings, photos, videos, voicemails, letters, and messages are yours to use: things they left you, sent you, or that you lawfully have.
- Nothing was recorded in secret. You did not obtain it by secretly recording a call or conversation, or by accessing someone's voicemail or messages without permission. In many places that is illegal, and it is never in the spirit of what we are doing here.
- You understand a recording can belong to whoever made it (a video an uncle shot, a photo a photographer took), and you are responsible for having the right to use what you add.
How you may and may not use Neverending
The single most important rule is personal, non-commercial use only. You may create, talk with, and privately share a person with the family and friends you choose. You may not:
- Use a person's voice, likeness, persona, or anything it generates to advertise, sell, endorse, or promote anything, to make content for public distribution or money, or in any product, campaign, or service.
- Impersonate anyone to deceive, defraud, or harm: no voice-scamming a bank, no faking a living person's consent, no passing a remembrance off as the real person to a third party.
- Create a remembrance of a public figure you have no relationship with, or of anyone you lack the consent or authority to preserve.
- Harass, defame, or exploit anyone, or upload unlawful material.
Minors
No living child is ever a subject. If you have lost a child and wish to create a remembrance, that is a path we hold with extra care and tenderness, with grief resources offered early. It follows the same consent and takedown rules as any person who has passed.
What's yours, what's ours
Everything you upload, and the remembrances made from it, remain yours. You grant us only the limited permission we need to operate the service for you: to store your material, process it, build and voice the remembrance, and play it back to the people you choose. We never take a license to use your loved one's voice, likeness, or words for our own marketing, to train our own or anyone's AI models, or for any commercial purpose. The Neverending software, brand, and service are ours, and remain ours.
The AI services behind the scenes
To make the service work, some of your material is processed by trusted third-party AI providers, strictly to provide Neverending to you and under contracts that bar them from using it for their own purposes:
- Anthropic and OpenAI help power the conversation and understanding of memories.
- Deepgram transcribes recordings into text.
- Cartesia (and, in limited legacy cases, ElevenLabs) creates the voice from your recordings.
Our Privacy Policy explains this in full, including your right to have a voice deleted at the provider when you delete a person.
Honest limits, and no advice
A remembrance does not know what the person never said, it is not alive, and it is not advice, medical, legal, financial, psychological, or otherwise. It can be wrong. Please don't rely on it for decisions that matter, and please hold these limits with care, especially around grieving family members. If you are in distress, reach out to a qualified professional or a crisis line, not a remembrance.
If someone objects: disputes and takedown
Because we do not demand documents up front, we make it easy for anyone with a genuine concern to be heard. If someone believes a person was created without proper consent or standing (the living subject who did not agree, a family member who objects, an executor, or anyone whose recordings were used), we will act.
Write to us at care@neverendingstories.app, no account required. On a good-faith claim we suspend the person first (playback, conversation, and sharing all stop) and then a real person reviews it. We notify the creator and give them a chance to respond. When family members genuinely disagree, our default is to keep it down until they resolve it among themselves. We remove on a legitimate objection; we do not referee who deserves a remembrance. A living person claiming their own non-consent, and any report of commercial or illegal use, is acted on right away.
Copyright and DMCA
We respect copyright. If you believe material on Neverending infringes your copyright, write to care@neverendingstories.app with enough detail to identify the work and where it appears, your contact information, and a good-faith statement of your claim. We will review and remove infringing material and, where appropriate, disable repeat infringers. (The formal DMCA-agent designation will be finalized with counsel.)
Disclaimers and limits of liability
We build Neverending with real care, but we provide it “as is,” without warranties of any kind, to the fullest extent the law allows. We can't guarantee a remembrance will be accurate, available without interruption, or free of error. To the fullest extent permitted by law, Neverending is not liable for indirect, incidental, or consequential damages, and our total liability is limited to the amount you paid us in the twelve months before the claim. Some places don't allow certain limits, so parts of this may not apply to you.
Paid memberships
Live conversation may require a paid membership, billed through the App Store or our payment processor and renewing until you cancel. A lapsed membership never deletes or locks away a person, their voice, or their recordings: you keep viewing them and playing the real recordings you uploaded, and live conversation simply resumes when you renew. The dead loved one never goes silent.
Resolving disagreements
We hope never to need this. Most concerns are better solved by writing to us first at care@neverendingstories.app. Any dispute that can't be resolved that way will be handled by binding individual arbitration rather than in court, and not as a class action, except where the law gives you a non-waivable right to do otherwise. (The specific arbitration rules, venue, and any small-claims and opt-out provisions will be finalized with counsel.)
Ending things
You can leave whenever you wish: cancel in one place, export what you gave us, and delete what you made. If an account seriously violates these terms (deception, non-consensual voices, commercial misuse, or harm), we may suspend or remove the offending material or the account, with notice where the law allows. Sections that should outlive the agreement (ownership, disclaimers, liability, dispute resolution) survive termination.
Changes, and how to reach us
We may update these terms as the product and the law evolve, and we'll post the new date here and, for meaningful changes, tell you in the app. For anything at all, a real person answers at care@neverendingstories.app. For privacy questions specifically, write to privacy@neverendingstories.app.